FAQs

FAQ's: FREQUENTLY ASKED QUESTIONS

How do I order?

  1. Create an account.
  2. Login to your account.
  3. Start shopping by clicking “Add to Shopping Bag” items you wish to purchase.
  4. Click “Proceed to Check Out” after shopping.
  5. Fill out the necessary fields and click “Place Order”.

How do I know if my payment went through?

First thing you can do is check your e-mail. When an order is made, you will be receiving an order confirmation from us via email. You might also want to check your spam/junk mail, just in case. If you do not see an email from us on your inbox or spam mail, most likely the order was not made. If there is still no e-mail, but you would want to make sure, you may contact us to double check the status of your order by sending us an email at sales@hobbesandlandes.com.

I have earned Hobbes & Landes shopping points through my past purchases. How do I use them?

Every Peso spent is equivalent to 1 point. When you accumulate 100 points, that is equivalent to 1 Peso which you can use as a discount on your next purchase.

  • Earn Points Conversion Rate:                1 point = PHP1.00
  • Redemption Conversion Rate:         100 points = PHP1.00

To use your points, purchase your preferred item then on the check out page,click on “Apply Discount” on the top the checkout page.

Can I use my earned points from shopping online in stores?

Can I accumulate points from purchases made in stores for use in shopping online?

We are sorry but points can only be earned and redeemed online.

How do I track my order?

You can track your order/s via www.Xend.com.ph. Please visit their site and input your tracking number to know the status of your order.

When can I expect delivery?

Our standard transit time are as follows:

 

3 to 5 working days within Metro Manila

5 to 7 working days for provincial locations

Do you charge shipping fee?

Yes we do! We have already pre calculated this for you based on location and size of the item bought.

I still haven’t received my orders and it has been beyond the transit times indicated. What do I do?

Please contact www.Xend.com.ph to track the status of your orders. Should you need any further assistance, please email sales@hobbesandlandes.com, and we would be happy to help you out with your order/s.

The item I ordered arrived with damages (i.e. missing piece, broken piece/part, not functioning or any other factory defects).

The item that arrived is different from the one I ordered.

Please report to us immediately by sending an email to sales@hobbesandlandes.com detailing the concern or problem and we’ll address your concern as soon as possible.

What is your Return/Exchange Policy?

We only accept goods to be returned or exchanged if it is defective. According to R.A. 7394 of “The Consumer Act of The Philippines”: Customers are not entitled to a return or an exchange if they change their mind after the sale has been made. If the item received is not defective or is in perfect condition, the prohibition on the “NO RETURN, NO EXCHANGE POLICY” does not apply. However, since customer satisfaction is our main priority, please e-mail us at sales@hobbesandlandes.com and we will get back to you regarding your concern.

What is a Wishlist?

A Wishlist is our way of helping you bookmark your favorite products. Just click on the star icon and we will save all your favorite items for later viewing.

Can I share my Wishlist?

Yes you can! We have an option for you to share it on Facebook, Twitter and Instagram so that your family, friends and colleagues would be able to give you the gift that you’ve always dreamed of!

What if I forgot my password? What do I do?

Upon login, click on the “Lost your password” link and then enter your username or email. You will be sent a verification to your email to confirm that you lost and want to change your password. Upon clicking the link, you will then be re-directed back to the website and asked for a new password. You can use this on your next login.

Do you accept any other form of payment other than through PayPal?

As of the moment, we only have PayPal as our payment option in order to provide ease and security of our online shoppers.

What is PayPal?

PayPal is a 3rd party payment gateway which allows us to accept your payments via credit or debit card. Upon checkout, you will be able to use this payment gateway for us to accept your payment and complete your purchase.

How do I sign up for PayPal?

You don’t need to sign-up for PayPal to complete your purchase. Simply select “Check out as guest/without a PayPal account”, enter your credit/debit card details and proceed to the next step.

You may also opt to sign-up for a PayPal account here

Am I billed extra with a PayPal account?

No, this is whether you checkout with or without a PayPal account.

FAQs

FAQ's: FREQUENTLY ASKED QUESTIONS

How do I order?

  1. Create an account.
  2. Login to your account.
  3. Start shopping by clicking “Add to Shopping Bag” items you wish to purchase.
  4. Click “Proceed to Check Out” after shopping.
  5. Fill out the necessary fields and click “Place Order”.

How do I know if my payment went through?

First thing you can do is check your e-mail. When an order is made, you will be receiving an order confirmation from us via email. You might also want to check your spam/junk mail, just in case. If you do not see an email from us on your inbox or spam mail, most likely the order was not made. If there is still no e-mail, but you would want to make sure, you may contact us to double check the status of your order by sending us an email at sales@hobbesandlandes.com.

I have earned Hobbes & Landes shopping points through my past purchases. How do I use them?

Every Peso spent is equivalent to 1 point. When you accumulate 100 points, that is equivalent to 1 Peso which you can use as a discount on your next purchase.

  • Earn Points Conversion Rate:                1 point = PHP1.00
  • Redemption Conversion Rate:         100 points = PHP1.00

To use your points, purchase your preferred item then on the check out page,click on “Apply Discount” on the top the checkout page.

Can I use my earned points from shopping online in stores?

Can I accumulate points from purchases made in stores for use in shopping online?

We are sorry but points can only be earned and redeemed online.

How do I track my order?

You can track your order/s via www.Xend.com.ph. Please visit their site and input your tracking number to know the status of your order.

When can I expect delivery?

Our standard transit time are as follows:

 

3 to 5 working days within Metro Manila

5 to 7 working days for provincial locations

Do you charge shipping fee?

Yes we do! We have already pre calculated this for you based on location and size of the item bought.

I still haven’t received my orders and it has been beyond the transit times indicated. What do I do?

Please contact www.Xend.com.ph to track the status of your orders. Should you need any further assistance, please email sales@hobbesandlandes.com, and we would be happy to help you out with your order/s.

The item I ordered arrived with damages (i.e. missing piece, broken piece/part, not functioning or any other factory defects).

The item that arrived is different from the one I ordered.

Please report to us immediately by sending an email to sales@hobbesandlandes.com detailing the concern or problem and we’ll address your concern as soon as possible.

What is your Return/Exchange Policy?

We only accept goods to be returned or exchanged if it is defective. According to R.A. 7394 of “The Consumer Act of The Philippines”: Customers are not entitled to a return or an exchange if they change their mind after the sale has been made. If the item received is not defective or is in perfect condition, the prohibition on the “NO RETURN, NO EXCHANGE POLICY” does not apply. However, since customer satisfaction is our main priority, please e-mail us at sales@hobbesandlandes.com and we will get back to you regarding your concern.

What is a Wishlist?

A Wishlist is our way of helping you bookmark your favorite products. Just click on the star icon and we will save all your favorite items for later viewing.

Can I share my Wishlist?

Yes you can! We have an option for you to share it on Facebook, Twitter and Instagram so that your family, friends and colleagues would be able to give you the gift that you’ve always dreamed of!

What if I forgot my password? What do I do?

Upon login, click on the “Lost your password” link and then enter your username or email. You will be sent a verification to your email to confirm that you lost and want to change your password. Upon clicking the link, you will then be re-directed back to the website and asked for a new password. You can use this on your next login.

Do you accept any other form of payment other than through PayPal?

As of the moment, we only have PayPal as our payment option in order to provide ease and security of our online shoppers.

What is PayPal?

PayPal is a 3rd party payment gateway which allows us to accept your payments via credit or debit card. Upon checkout, you will be able to use this payment gateway for us to accept your payment and complete your purchase.

How do I sign up for PayPal?

You don’t need to sign-up for PayPal to complete your purchase. Simply select “Check out as guest/without a PayPal account”, enter your credit/debit card details and proceed to the next step.

You may also opt to sign-up for a PayPal account here

Am I billed extra with a PayPal account?

No, this is whether you checkout with or without a PayPal account.