FAQ's: FREQUENTLY ASKED QUESTIONS
- Create an account.
- Login to your account.
- Start shopping by clicking “Add to Shopping Bag” items you wish to purchase.
- Click “Proceed to Check Out” after shopping.
- Fill out the necessary fields and click “Place Order”.
First thing you can do is check your e-mail. When an order is made, you will be receiving an order confirmation from us via email. You might also want to check your spam/junk mail, just in case. If you do not see an email from us on your inbox or spam mail, most likely the order was not made. If there is still no e-mail, but you would want to make sure, you may contact us to double check the status of your order by sending us an email at email@example.com.
Every Peso spent is equivalent to 1 point. When you accumulate 100 points, that is equivalent to 1 Peso which you can use as a discount on your next purchase.
- Earn Points Conversion Rate: 1 point = PHP1.00
- Redemption Conversion Rate: 100 points = PHP1.00
To use your points, purchase your preferred item then on the check out page,click on “Apply Discount” on the top the checkout page.
Can I accumulate points from purchases made in stores for use in shopping online?
We are sorry but points can only be earned and redeemed online.
Our standard transit time are as follows:
3 to 5 working days within Metro Manila
5 to 7 working days for provincial locations
Yes we do.
Yes we do! We have already pre calculated this for you based on location and size of the item bought.
The item I ordered arrived with damages (i.e. missing piece, broken piece/part, not functioning or any other factory defects).
The item that arrived is different from the one I ordered.
Please report to us immediately by sending an email to firstname.lastname@example.org detailing the concern or problem and we’ll address your concern as soon as possible.
We only accept goods to be returned or exchanged if it is defective. According to R.A. 7394 of “The Consumer Act of The Philippines”: Customers are not entitled to a return or an exchange if they change their mind after the sale has been made. If the item received is not defective or is in perfect condition, the prohibition on the “NO RETURN, NO EXCHANGE POLICY” does not apply. However, since customer satisfaction is our main priority, please e-mail us at email@example.com and we will get back to you regarding your concern.
A Wishlist is our way of helping you bookmark your favorite products. Just click on the star icon and we will save all your favorite items for later viewing.
Yes you can! We have an option for you to share it on Facebook, Twitter and Instagram so that your family, friends and colleagues would be able to give you the gift that you’ve always dreamed of!
Upon login, click on the “Lost your password” link and then enter your username or email. You will be sent a verification to your email to confirm that you lost and want to change your password. Upon clicking the link, you will then be re-directed back to the website and asked for a new password. You can use this on your next login.
As of the moment, we only have PayPal as our payment option in order to provide ease and security of our online shoppers.
PayPal is a 3rd party payment gateway which allows us to accept your payments via credit or debit card. Upon checkout, you will be able to use this payment gateway for us to accept your payment and complete your purchase.
You don’t need to sign-up for PayPal to complete your purchase. Simply select “Check out as guest/without a PayPal account”, enter your credit/debit card details and proceed to the next step.
No, this is whether you checkout with or without a PayPal account.